/website-email-problems/

Website Email Problems and Troubleshooting

Fix WordPress and form emails that never arrive, land in spam, or fail SMTP authentication—including WooCommerce and popular form plugins.

46 topics · 2 published guides

Common symptoms

Password reset or form emails missing
WooCommerce order emails delayed or absent
SMTP authentication or connection errors
Mail goes to spam
Works for some providers only

Start here

01 Confirm whether PHP mail or SMTP is configured
02 Check spam folders and email logs
03 Verify SPF, DKIM, and DMARC for the sending domain
04 Test with a transactional email provider if shared hosting blocks mail

Most common problems

6 signals

Intermediate Website Email Problems

Contact form emails not received

Learn what causes “Contact form emails not received,” how to recognize symptoms, and safe steps to diagnose and repair the problem.

Visitors or admins encounter: Contact form emails not received

Intermediate Website Email Problems

WordPress emails not sending

Learn what causes “WordPress emails not sending,” how to recognize symptoms, and safe steps to diagnose and repair the problem.

Visitors or admins encounter: WordPress emails not sending

On the board Intermediate

Contact Form 7 emails not sending

Learn what causes “Contact Form 7 emails not sending,” how to recognize symptoms, and safe steps to diagnose and repair the problem.

On the board Intermediate

SMTP authentication failed

Learn what causes “SMTP authentication failed,” how to recognize symptoms, and safe steps to diagnose and repair the problem.

On the board Intermediate

SPF record failed

Learn what causes “SPF record failed,” how to recognize symptoms, and safe steps to diagnose and repair the problem.

On the board Intermediate

Website email goes to spam

Learn what causes “Website email goes to spam,” how to recognize symptoms, and safe steps to diagnose and repair the problem.

All problems in this category

Showing 46 topics · 2 published guides

P1 · intermediate
Contact form emails not received
Learn what causes “Contact form emails not received,” how to recognize symptoms, and safe steps to diagnose and repair the problem.
P1 · intermediate
WordPress emails not sending
Learn what causes “WordPress emails not sending,” how to recognize symptoms, and safe steps to diagnose and repair the problem.
P2 · intermediate
Contact Form 7 emails not sending
Learn what causes “Contact Form 7 emails not sending,” how to recognize symptoms, and safe steps to diagnose and repair the problem.
Coming soon
P2 · intermediate
SMTP authentication failed
Learn what causes “SMTP authentication failed,” how to recognize symptoms, and safe steps to diagnose and repair the problem.
Coming soon
P2 · intermediate
SPF record failed
Learn what causes “SPF record failed,” how to recognize symptoms, and safe steps to diagnose and repair the problem.
Coming soon
P2 · intermediate
Website email goes to spam
Learn what causes “Website email goes to spam,” how to recognize symptoms, and safe steps to diagnose and repair the problem.
Coming soon
P2 · intermediate
WooCommerce emails not sending
Learn what causes “WooCommerce emails not sending,” how to recognize symptoms, and safe steps to diagnose and repair the problem.
Coming soon
P2 · intermediate
WP Mail SMTP error
Learn what causes “WP Mail SMTP error,” how to recognize symptoms, and safe steps to diagnose and repair the problem.
Coming soon
P3 · advanced
Amazon SES not sending
Learn what causes “Amazon SES not sending,” how to recognize symptoms, and safe steps to diagnose and repair the problem.
Coming soon
P3 · advanced
DKIM record failed
Learn what causes “DKIM record failed,” how to recognize symptoms, and safe steps to diagnose and repair the problem.
Coming soon
P3 · advanced
DMARC failed
Learn what causes “DMARC failed,” how to recognize symptoms, and safe steps to diagnose and repair the problem.
Coming soon
P3 · advanced
Elementor form emails not sending
Learn what causes “Elementor form emails not sending,” how to recognize symptoms, and safe steps to diagnose and repair the problem.
Coming soon
P3 · advanced
Email from address does not match domain
Learn what causes “Email from address does not match domain,” how to recognize symptoms, and safe steps to diagnose and repair the problem.
Coming soon
P3 · advanced
Email provider API error
Learn what causes “Email provider API error,” how to recognize symptoms, and safe steps to diagnose and repair the problem.
Coming soon
P3 · advanced
Email rate limit exceeded
Learn what causes “Email rate limit exceeded,” how to recognize symptoms, and safe steps to diagnose and repair the problem.
Coming soon
P3 · advanced
Email sender address not allowed
Learn what causes “Email sender address not allowed,” how to recognize symptoms, and safe steps to diagnose and repair the problem.
Coming soon
P3 · advanced
Email sending suspended
Learn what causes “Email sending suspended,” how to recognize symptoms, and safe steps to diagnose and repair the problem.
Coming soon
P3 · advanced
Gmail SMTP not working
Learn what causes “Gmail SMTP not working,” how to recognize symptoms, and safe steps to diagnose and repair the problem.
Coming soon
P3 · advanced
Google Workspace SMTP not working
Learn what causes “Google Workspace SMTP not working,” how to recognize symptoms, and safe steps to diagnose and repair the problem.
Coming soon
P3 · advanced
Gravity Forms emails not sending
Learn what causes “Gravity Forms emails not sending,” how to recognize symptoms, and safe steps to diagnose and repair the problem.
Coming soon
P3 · advanced
Mailgun not sending
Learn what causes “Mailgun not sending,” how to recognize symptoms, and safe steps to diagnose and repair the problem.
Coming soon
P3 · advanced
Microsoft 365 SMTP not working
Learn what causes “Microsoft 365 SMTP not working,” how to recognize symptoms, and safe steps to diagnose and repair the problem.
Coming soon
P3 · advanced
Outlook SMTP not working
Learn what causes “Outlook SMTP not working,” how to recognize symptoms, and safe steps to diagnose and repair the problem.
Coming soon
P3 · advanced
Postmark not sending
Learn what causes “Postmark not sending,” how to recognize symptoms, and safe steps to diagnose and repair the problem.
Coming soon
P3 · advanced
SendGrid not sending
Learn what causes “SendGrid not sending,” how to recognize symptoms, and safe steps to diagnose and repair the problem.
Coming soon
P3 · advanced
SMTP certificate verification failed
Learn what causes “SMTP certificate verification failed,” how to recognize symptoms, and safe steps to diagnose and repair the problem.
Coming soon
P3 · advanced
SMTP connection refused
Learn what causes “SMTP connection refused,” how to recognize symptoms, and safe steps to diagnose and repair the problem.
Coming soon
P3 · advanced
SMTP connection timed out
Learn what causes “SMTP connection timed out,” how to recognize symptoms, and safe steps to diagnose and repair the problem.
Coming soon
P3 · advanced
SMTP port blocked
Learn what causes “SMTP port blocked,” how to recognize symptoms, and safe steps to diagnose and repair the problem.
Coming soon
P3 · advanced
SMTP SSL error
Learn what causes “SMTP SSL error,” how to recognize symptoms, and safe steps to diagnose and repair the problem.
Coming soon
P3 · advanced
SMTP TLS error
Learn what causes “SMTP TLS error,” how to recognize symptoms, and safe steps to diagnose and repair the problem.
Coming soon
P3 · advanced
SMTP username or password incorrect
Learn what causes “SMTP username or password incorrect,” how to recognize symptoms, and safe steps to diagnose and repair the problem.
Coming soon
P3 · advanced
Website cannot send to Gmail
Learn what causes “Website cannot send to Gmail,” how to recognize symptoms, and safe steps to diagnose and repair the problem.
Coming soon
P3 · advanced
Website cannot send to Microsoft 365
Learn what causes “Website cannot send to Microsoft 365,” how to recognize symptoms, and safe steps to diagnose and repair the problem.
Coming soon
P3 · advanced
Website cannot send to Yahoo
Learn what causes “Website cannot send to Yahoo,” how to recognize symptoms, and safe steps to diagnose and repair the problem.
Coming soon
P3 · advanced
Website contact form sends duplicate emails
Learn what causes “Website contact form sends duplicate emails,” how to recognize symptoms, and safe steps to diagnose and repair the problem.
Coming soon
P3 · advanced
Website contact form spam
Learn what causes “Website contact form spam,” how to recognize symptoms, and safe steps to diagnose and repair the problem.
Coming soon
P3 · advanced
Website contact form submission not saved
Learn what causes “Website contact form submission not saved,” how to recognize symptoms, and safe steps to diagnose and repair the problem.
Coming soon
P3 · advanced
Website email delayed
Learn what causes “Website email delayed,” how to recognize symptoms, and safe steps to diagnose and repair the problem.
Coming soon
P3 · advanced
Website email works for some addresses but not others
Learn what causes “Website email works for some addresses but not others,” how to recognize symptoms, and safe steps to diagnose and repair the problem.
Coming soon
P3 · advanced
Website form shows success but email not received
Learn what causes “Website form shows success but email not received,” how to recognize symptoms, and safe steps to diagnose and repair the problem.
Coming soon
P3 · advanced
WooCommerce customer email goes to spam
Learn what causes “WooCommerce customer email goes to spam,” how to recognize symptoms, and safe steps to diagnose and repair the problem.
Coming soon
P3 · advanced
WooCommerce order email delayed
Learn what causes “WooCommerce order email delayed,” how to recognize symptoms, and safe steps to diagnose and repair the problem.
Coming soon
P3 · advanced
WordPress administrator email change not received
Learn what causes “WordPress administrator email change not received,” how to recognize symptoms, and safe steps to diagnose and repair the problem.
Coming soon
P3 · advanced
WordPress password reset email not received
Learn what causes “WordPress password reset email not received,” how to recognize symptoms, and safe steps to diagnose and repair the problem.
Coming soon
P3 · advanced
WPForms emails not sending
Learn what causes “WPForms emails not sending,” how to recognize symptoms, and safe steps to diagnose and repair the problem.
Coming soon

Related categories

Frequently asked questions

Why do shared hosts block WordPress mail? +

Shared hosting often restricts PHP mail to reduce spam. Authenticated SMTP or a transactional API is more reliable.

Repair dispatch

Still Need Help Fixing Your Website?

If you are not comfortable editing website files, changing server settings, repairing a database, or troubleshooting a live website, professional help may prevent additional damage or downtime. We will review the problem before accepting the repair.

You will receive a clear explanation of the likely cause.
We will tell you if the issue falls outside our repair scope.
No additional work will be performed without approval.
A backup should be created whenever access and website condition allow it.

Emergency repair Request diagnosis

Do not share passwords through an unencrypted contact form.