Skip to content
Website Rescue Rescue

TRANSPARENT PRICING

How Pricing Works

Nothing free. Paid diagnostic first. Fixed rescue quotes after investigation. Care is the prevention upsell — approved cloud/VPS required (yours or ours).

Request a rescue Emergency repair service

Paid Diagnostic First

$175 rescue diagnostic — credited in full toward the repair if you proceed. Not free. Not refundable. You pay for real investigation and a written fix quote.

Fixed Rescue Quotes

After diagnostic, most repairs are fixed-price (Lite, Standard, or Critical tiers) — no surprise hourly bills for defined scope.

Hourly Only When Needed

$140/hr with a 2-hour minimum ($280) for undefined scope only. Approval required before work continues.

Care = Prevention (Upsell)

After rescue, Care plans keep the site maintained. Approved cloud/VPS only — never shared, cheap, or low-resource hosting. The Care fee is the same whether you bring an approved host or use our included managed hosting.

REPAIR VS CARE

Rescue fixes the fire. Care stops the next one.

Repair is a one-time project on the hosting you have today. Care is the upsell — ongoing maintenance on an approved cloud environment so the same outage does not become a monthly habit.

Project

Rescue / Repair

Get the broken site working again

  • One-time diagnostic + fixed-price repair quote
  • Approved cloud/VPS: we can do real server-level work
  • Shared / cheap / low-resource hosting: we do not have the access we need — help is blocked or best-effort only
  • Lasting recovery on bad hosting requires migrate to approved cloud + Care
  • Refuse to migrate off shared hosting? We may decline further work — we cannot finish what we cannot control

Retainer

Care Plans

Ongoing prevention after the site is stable

  • Updates, backups, monitoring, reports, and scoped support tasks
  • Must run on approved cloud/VPS — bring an approved host or use our included managed hosting
  • BYO hosting requires sufficient server, staging, backup, DNS, and security access for every Care task
  • If your host or account restricts required access, affected tasks cannot be performed until access is granted or the site is migrated
  • Shared, cheap, or low-resource hosting is not eligible for Care — period
  • Active Care clients get priority over new rescue leads

Shared, cheap, and low-resource hosting — we cannot help the way you need

If your site sits on shared hosting, bargain “unlimited” plans, overcrowded servers, or locked-down low-resource boxes, we do not have the access or control required to diagnose and repair properly. We can sometimes triage a crash from the WordPress side alone — that is not a full rescue. Without a migrate to approved cloud (ours or yours), we may refuse ongoing work. Care plans are never sold on shared hosting.

Why shared / cheap hosting blocks our work

  • No real server access — we cannot change PHP workers, memory limits, or process limits the host controls
  • cPanel / shared panels hide or lock the settings that actually fix white screens, 502s, and timeouts
  • Hundreds of other sites on the same machine — neighbor traffic and noisy neighbors look like “your site is slow”
  • Inode, disk, and CPU caps trip without warning; we cannot raise them without the host’s permission
  • No reliable staging — updates get tested on the live site or not at all
  • Backups are host-controlled, incomplete, or unrestorable when we need them most
  • Malware cleanup is shallow — infection lives in places we cannot quarantine or rebuild
  • WAF, firewall, and fail2ban rules sit above our access; we cannot harden what we cannot touch
  • Object caching, Redis, and proper page cache need server config we are not allowed to set
  • Cron, email (SMTP), and PHP version changes require ticket queues — days of waiting while your site stays broken
  • SSH / WP-CLI often disabled — we are stuck clicking through a limited UI instead of fixing root cause
  • Provider support can override, reverse, or refuse our fixes; we do not control the environment
  • Low-cost VPS clones with 512MB–1GB RAM starve WordPress under real traffic — same failure mode as shared
  • “Unlimited” marketing plans still throttle CPU; performance work is theater until you leave

Bottom line: stay on shared or cheap low-resource hosting and we do not have the access we need. Migrate to approved cloud, or we may not be able to help.

Typical path: Rescue Diagnostic → Repair → migrate off shared/cheap hosting if needed → Care plan.

Rescue Packages

Rescue Diagnostic

$175 one-time

Credited toward fix if you proceed. Not free. Not refundable.

Rescue Lite

from $325 after diagnostic

Single-issue fix

Rescue Standard

from $525 after diagnostic

Multi-system: hosting + WP, DNS + email, etc.

Rescue Critical

from $850 after diagnostic

Store down, multi-system outages, complex recovery — quoted after diagnostic

Complex sites, WooCommerce, or outsourced specialist work may exceed listed ranges — always quoted after diagnostic.

ONGOING CARE

Website Care Plans

From $169/mo — updates, backups, monitoring, and scoped support on approved cloud/VPS.

View Care plans

STORE OPERATIONS

Commerce Systems

From $499/mo — technical WooCommerce operations, not a Care plan or marketing retainer.

View Commerce Systems

VALUE FIT

Why we’re not $49

Cheap shops exist — often around $49 for a small, already-named task. A real rescue starts with a paid diagnostic, not a free “quick look.”

Those $49 tickets can be fine when the fix is obvious and the site is otherwise healthy. They’re a poor fit when the site is down, checkout fails, or hosting, DNS, WordPress, and email are tangled together. We start with a paid Rescue Diagnostic ($175): real investigation and a written repair quote. That fee is credited in full toward the repair if you proceed. It’s not free, and it’s not a sales call dressed up as support. Most repairs then land as fixed-price packages (Lite / Standard / Critical). You’re paying to name the cause and stabilize the systems involved — not the cheapest possible click.

Hover or focus a dotted item for a short explanation.

$49-style cheap / band-aid shop

Website Rescue

If a $49 fix solves it, great. If you’ve already tried that — or the site is costing you leads or sales every hour — start with a diagnostic.

PRICING FAQ

Pricing & Engagement Questions

Why does a rescue cost more than $49? +
Because most real outages aren’t one button. They’re plugin + theme + PHP + hosting + cache + DNS (or a broken checkout). Cheap tickets usually budget minutes. We budget investigation, backups, safe changes, and a clear quote before major work.
Isn’t a free diagnosis better? +
Free “diagnostics” are often sales screens. We charge $175 so the work is real: find what’s broken, what changed, and what it takes to fix — then credit that toward the repair if you move forward.
When should I use a cheap fix instead? +
When you can describe the task in one sentence and the site is otherwise healthy — change this text, install this plugin, adjust this form. When visitors can’t reach the site, checkout fails, or nobody knows what broke, that’s rescue territory.
Is the diagnostic free? +
No. The $175 rescue diagnostic is paid upfront. It is credited in full toward the repair if you proceed with us. It is not refundable — you are paying for real investigation and a written fix quote, not a sales pitch.
Why don't you offer free quotes? +
Because guessing costs you more when the guess is wrong. A paid diagnostic means I actually investigate before quoting — you get accuracy, not a number I pulled from thin air.
How fast can you fix my site? +
Depends on severity. Diagnostic first, then a realistic timeline in writing. We are not the fastest fix on the internet — we are the accurate one.
Are you available 24/7? +
Automated monitoring can run 24/7 on the Care + Monitoring tier. Human rescue work is business hours for new clients. Active care clients get priority. We are not an on-call 24/7 dispatch line.
Do maintenance clients get priority? +
Yes. Active care plan clients jump ahead of new leads browsing the website.
Do I have to host with you? +
No. Rescue can start on the hosting you have today, although limited access may make work best-effort or prevent us from completing some tasks. Care requires approved cloud/VPS hosting — either your own or our included managed hosting. If you bring your own host, we must receive sufficient server, staging, backup, DNS, and security access to perform the plan. Tasks we cannot access cannot be performed until access is granted or the site is moved.
What if my site is on shared hosting? +
Shared, cheap, and low-resource hosting blocks real rescue work — we usually lack SSH, staging, resource control, reliable backups, and deep malware access. We may triage from WordPress alone; that is not a full fix. A lasting recovery and any Care plan require migrating to approved cloud. Refuse the migrate and we may decline further work: we do not have the access we need.
Why won’t you maintain my site on shared or cheap hosting? +
Because we cannot control the server. Neighbor sites steal CPU, inode and RAM caps trip silently, staging and proper cache are missing, host support can undo our work, and security cleanup stops at the panel door. Paying for Care on that stack is theater. Approved cloud only — yours or ours.
Do I get a Care discount if I already pay for hosting? +
No. The Care fee is the same whether you keep an approved host or use hosting we provision. Our managed hosting is included in the Care plan price with no separate hosting charge. If you bring your own host, you continue paying that provider and must give us sufficient access to perform the plan. Shared, cheap, or restricted hosting is not eligible.
What plugins are included? +
Premium plugins we hold lifetime licenses for, when we manage the stack. Other premium plugins are client-owned or quoted separately.
Is WooCommerce included in care plans? +
Light checkout smoke-testing only on Care Professional for simple existing stores. Full store management requires Commerce Systems Management (from $499/mo).
Do you guarantee more sales? +
No. Never. Care and commerce plans keep your site or store technically sound — we do not guarantee revenue, conversions, or rankings.
What's the difference between Care and Commerce? +
Care maintains WordPress business sites. Commerce Systems Management is for stores — payment flows, marketplace feeds, integrations, and technical store operations. Different specialist, different price.
How do you handle my passwords and logins? +
Prefer temporary admin or hosting users created for the job. I do not ask you to paste passwords into shared spreadsheets or random forms. When it is time to share a login, use a free self-destructing link from Password Pusher (recommended) or One-Time Secret — not the contact form. When the work wraps, you revoke temporary access. Ongoing access only applies if you are on a care plan that requires it.
Are you remote? What are your hours? +
Remote-only and async. Human replies and rescue work run Monday–Friday during Eastern Time business hours. Same-day priority is for active care clients when possible — new inquiries typically get a first reply in 1–2 business days. No phone support. No Zoom screenshares.
Do you offer phone or Zoom support? +
No. We do not provide phone support, Zoom meetings, screenshares, or live walkthroughs. Rescue is written intake + secure access + hands-on work in your hosting/WordPress stack, with findings delivered in writing. Calls burn diagnostic time, push insecure credential sharing, and delay real fixes. Use the intake form — not a calendar link.

Ready for an honest quote?

Start with the paid diagnostic — credited toward repair if you proceed.

Request a Website Rescue Learn about emergency repair