COM-6 · STORE OPERATIONS

Commerce Systems Management

Commerce Systems Management is store operations for WooCommerce — checkout, feeds, payments, and technical reliability — not a WordPress Care plan for server maintenance. When checkout fails, feeds desync, or payments flake after an update, you need store infrastructure help, not another marketing retainer.

Request Commerce Diagnostic See pricing & scope

HONEST FIT

Built for Real Stores — Not Marketing Retainers

If you need checkout and infrastructure to stay up, you're in the right place. If you need ads and merchandising, we're not.

Who this is for

WooCommerce store owners who need checkout, cart, and payment flows reliable
Shops with marketplace or product feeds (XML, CSV, API) that break after updates
Operators who want staging-tested store updates, backups, and technical health reports
Teams that already have merchandising/ads covered and need a technical specialist

Who this is not for

Businesses looking for sales growth, CRO, or conversion guarantees
Merchandising, catalog pricing strategy, or unlimited product uploads
Amazon/eBay/Etsy account policy disputes or merchant bank chargebacks
Brochure WordPress sites without a real store — those belong on a Care plan

TECHNICAL SCOPE

What We Manage

Store infrastructure and operations — not server Care, not vanity metrics.

Checkout & payments

Cart, checkout, and gateway plugins tested after updates.
Feeds & sync

Marketplace/product feed troubleshooting when sync errors stop sales.
Performance

Store speed, database queries, and caching tuned for commerce load.
Security & updates

Hardening plus staging-tested WooCommerce core and extension updates. We start with clean stores and protect them.

MONTHLY TASKS

2–4 Store Technical Tasks (≤60 min each)

Each month includes 2–4 store technical tasks, clearly scoped and capped at about 60 minutes each. Tickets that need deeper discovery, multi-hour builds, or catalog/content work are hourly overflow or a separately quoted project.

What counts

✓ Scoped plugin or config fixes that restore a store flow (cart, checkout, tax/shipping display when technical)
✓ Marketplace or product feed troubleshooting (XML, CSV, API sync errors)
✓ Payment gateway plugin settings and connection checks (Stripe, PayPal, Square, and similar)
✓ Staging-tested update for a named WooCommerce core or extension release
✓ Investigating a specific cart or checkout error with a clear reproduce path
✓ Inventory sync error diagnosis on the technical side
✓ Small technical SEO infrastructure fixes (schema, sitemap, crawl errors — not content or rankings)

What does not count

✕ Writing or editing product titles, descriptions, images, or category copy
✕ Catalog merchandising, pricing strategy, or bulk product uploads
✕ Ad spend, Shopping campaigns, CRO, or content SEO
✕ Marketplace account policy disputes or merchant bank chargebacks
✕ Redesigns, new feature builds, or multi-hour development
✕ Open-ended “fix the store” requests without a scoped ticket

WHO DOES WHAT

Your Store Content vs Our Technical Work

You own catalog content and merchandising. We own the technical systems that keep the store running.

Area	You	Website Rescue
Product titles, descriptions, images, pricing, categories	You own all catalog content and merchandising decisions	We do not create or maintain product content
Catalog uploads / listing volume	Your team handles uploads (or we quote separately)	Unlimited product uploads are excluded from the plan
Checkout, cart, payment plugins, technical reliability	You approve business rules you own (tax, shipping, gateway accounts)	We maintain and test the technical stack after updates
Feeds / marketplace sync	You own marketplace accounts and their policies	We troubleshoot technical sync failures
Ads, CRO, content SEO	Your marketing team owns strategy and creative	Out of scope — technical SEO infrastructure only
Hosting, SSL, backups	Store must run on our managed stack when hosting is required (see hosting note)	We operate backups, SSL, and staging on that stack

PRICING & SCOPE

Commerce Systems Plans

Tiered by store complexity. Paid commerce diagnostic first — credited toward the first month if you proceed.

COM-6 Store management — not a Care plan

Commerce Systems Management

Store management for your shop — not a hosting Care plan for the server. Not a marketing agency. No sales guarantees.

We do not guarantee increased sales, conversion rates, or revenue. This plan manages technical store operations — checkout reliability, feed sync, payment integrations, and performance. Merchandising, ads, product content, and SEO strategy are out of scope unless quoted separately.

Standard WooCommerce store

from $499/mo

Multi-channel (feeds, multiple gateways)

from $749/mo

Complex catalog / multi-vendor / heavy feeds

from $999/mo

Commerce diagnostic: $225 — Commerce diagnostic — credited toward first month if you proceed Overflow: $150–175/hr overflow

Included

✓ WooCommerce core, extension & payment gateway technical maintenance
✓ Checkout, cart, and payment flow testing after updates
✓ Marketplace/product feed technical troubleshooting (XML, CSV, API sync)
✓ Payment processor integration support (Stripe, PayPal, Square plugins)
✓ Store performance optimization (speed, DB queries, caching)
✓ Security hardening for commerce stack
✓ Staging-tested store updates
✓ SSL, hosting, backups (must host with us)
✓ Technical SEO infrastructure (schema, sitemap, crawl errors — not content SEO)
✓ Inventory sync error diagnosis (technical)
✓ Monthly store health report (technical metrics)
✓ Priority response for store-down emergencies (business hours)
✓ 2–4 store technical tasks per month (scoped, ≤60 min each)

Not included

✕ Sales growth, conversion, or revenue guarantees
✕ Product titles, descriptions, images, pricing & category content
✕ Product merchandising & pricing strategy
✕ Amazon/eBay/Etsy policy or account disputes
✕ Merchant account holds / bank chargeback disputes
✕ Content marketing, CRO, or A/B testing
✕ Unlimited product uploads / catalog management
✕ 3rd-party marketplace SEO / listing optimization
✕ Managing ad spend (Google/Meta Shopping)

Discuss Commerce Systems Management

DON'T MIX THESE UP

Care Plans vs Commerce Systems

Care is hosting and site care for the server. Commerce is store management for the shop.

WordPress Care

Hosting and site care for the server/CMS — updates, backups, monitoring. From $169/mo. Light checkout smoke-test only on higher tiers. Not store operations management.

Commerce Systems

Store management for the shop — checkout, feeds, payments, store performance. From $499/mo. Separate specialist scope; not a Care plan substitute.

Not sure which you need? Browse Care plans or start a commerce diagnostic and we'll tell you honestly.

HOSTING

Managed Stack Required When Hosting Is the Problem

Commerce Systems is store management — but the store still needs hosting we can operate.

If hosting becomes the blocker, you host with us.

Commerce Systems assumes a managed cloud environment we can operate — reliable backups, staging, recovery access, and hosting-level troubleshooting. Shared or locked hosts that block that access are not a fit. When hosting is the problem, continuing on this plan requires hosting with us on an approved managed stack we operate (Rocket.net, GridPane, or Cloudways — in that preference order).

We start with clean stores and harden them. If something goes wrong under management, we prioritize restore from a known-good backup; work beyond a restore is separately scoped — not a marketed malware-cleanup benefit.

COMMERCE FAQ

Commerce Systems Questions

Is Commerce Systems the same as a Care plan? +

No. Care is WordPress site and hosting care for business sites. Commerce Systems is store operations for WooCommerce — checkout, payments, feeds, and technical store reliability. Different specialist, different scope, different price.

Do you guarantee more sales or conversions? +

No. Never. Commerce Systems keeps the store technically sound. We do not guarantee revenue, conversions, rankings, or ad performance.

What does the commerce diagnostic cost? +

The commerce diagnostic is paid upfront (from $225 depending on store complexity). It is credited toward the first month if you proceed with a Commerce Systems plan.

What counts as a monthly store technical task? +

Scoped fixes that restore a store flow, feed troubleshooting, payment gateway checks, staging-tested updates, and similar tickets capped at about 60 minutes each. Catalog content, merchandising, ads, and multi-hour builds do not count toward the monthly allotment.

Do I have to host with you for Commerce Systems? +

When hosting is part of the problem or we cannot operate backups, staging, and SSL reliably on your current stack, the store must run on our managed stack. Commerce is store management — the shop still needs hosting we can operate.

My site is broken right now. Should I buy Commerce first? +

Start with emergency website repair if the store or site is actively failing. Stabilize first, then enroll in Commerce Systems for ongoing store operations — or Care if you have a brochure site without a real shop.

Site currently broken? Start with emergency repair · Pricing FAQ

Keep the Store Technically Sound

Start with a $225 commerce diagnostic — credited toward your first month if you proceed.

Discuss Commerce Systems Management